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Managing occupational health and safety issues for a field workforce will always be challenging because they're working on somebody else's premises not yours so you can't control their work environment. Dalkia Energy Solutions, a company that manages and maintains heating, ventilation and cooling systems at thousands of site around Australia, has come up with a novel solution that has dramatically improved its safety record.

The quality of customer service has become an increasingly important priority for businesses struggling to differentiate themselves in an ever-more competitive market landscape. And for companies that operate field workforces the interactions between its field personnel represent a very significant contribution to what constitutes customer service, and customers' perceptions of the company.

They're best known for the remotely controlled elimination of suspected terrorists by the US Government but pilotless aircraft -- aka drones -- have many less lethal purposes. Their potential for remote asset monitoring was just one of many useful topics covered at last week's field service management conference in Sydney.

If you're looking to streamline your operations, realise cost savings and deliver world-class service in the field then FSM (Field Service Management) 2013 is the event for you. It's a two day conference followed by two days of workshops that's designed for people in traditional field service disciplines and those just beginning to embrace mobile working.